Product Complaints Coordinator
- Employer
- Thornshaw Recruitment
- Location
- Dublin (County), Leinster (IE)
- Salary
- Negotiable Depending On Experience
- Start date
- 17 Feb 2021
- Closing date
- 19 Mar 2021
View more
- Discipline
- Regulatory Affairs
- Hours
- Full Time
- Contract Type
- Permanent
- Experience Level
- Experienced (non-manager)
Job Details
Product Complaints Coordinator
On behalf of my client, a global pharmaceutical company located in Dublin we are currently recruiting for a Product Complaints Coordinator. Reporting to the Regulatory Affairs Manager you will have the following responsibilities.
Role & Responsibilities:
- Management of product complaints for products on the Irish market, from initial receipt through to closure, in conjunction with the company’s Global Complaints Departments and in accordance with all relevant EU legislation, HPRA Guidelines and company specific Standard Operating Procedures.
- Document and maintain the complaint files for all reports received.
- Prompt communication of every complaint received to the Global Complaints Department and escalation of serious product complaint issues, as necessary, to the relevant people both locally and globally, within the required timeframes.
- Liaise with customers, in collaboration with the Sales/Marketing teams, regarding product quality issues and also in relation to medical/technical/clinical queries, ensuring an accurate and prompt response.
- Review the product complaint investigation reports and document letters for the customers to relay the investigation results.
- Provide periodic training, as required, to all relevant personnel on the handling of product quality complaints.
- Contribute to the documentation and review of local procedures for product quality complaints.
- Attend and partake in internal and external audits related to your job.
- Support Pharmacovigilance, Medicovigilance and Compliance activities as directed when required.
Skills & Experience Requirements:
- A degree in a life science or pharmacy discipline.
- 2 years work experience in a compliance environment and a good understanding and working knowledge of GxP.
- Familiarity with relevant Legislation, Regulations and Guidelines applicable in Ireland and the EU.
- Proficiency in the English language with strong verbal and written communication skills is essential.
- Ability to process technical information.
- Accuracy and excellent attention to detail.
- Excellent organisational skills.
- Good interpersonal skills.
- Computer skills (Microsoft Word, Excel; SAP an advantage).
If you are interested in applying for this role, please call Ciara on +353 1 2784671 or email cnugent@thornshaw.com
Thornshaw Scientific Recruitment is a leading Irish provider of specialist Scientific Recruitment. Part of the CPL Group. www.thornshaw.com
Company
Thornshaw Scientific Recruitment was first established in 1999 and since then has become a leader in Scientific recruitment. In 2005 we partnered with Cpl Resources, one of Europe’s most successful recruitment companies.
Our wealth of experience in specialised recruitment allows us to offer the right solution to each employer, whatever their recruitment requirements.
Over the years we have developed strong relationships with our clients in the market and we pride ourselves on our repeat business from clients.
Our Industries
We are a global provider and have been providing a reputable recruitment service to the Biotech, Pharmaceutical, Clinical Research, Medical Device, Engineering and Healthcare industries for over 20 years.
Our Specialities
Clinical Research, Regulatory Affairs, Quality Assurance, Medical Affairs, Pharmacovigilance, Biostatistics, QC, Validation.
Our Mission
For further details on our services contact Tina at +353 1 2784701 or email tdunne@thornshaw.com
- Website
- http://www.thornshaw.com/
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