Product Support - Field Service Engineering (Territory: South East England)

Expiring today

United Kingdom
12 Feb 2021
02 Mar 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Are you looking for a field service engineering role in which the work you do really matters?

Does a rewarding career with a progressive, innovative business that is transforming the healthcare landscape excite you?

Would you like to be part of a team that is at the forefront of delivering cutting edge, high-impact diagnostic solutions to pathology laboratories across the UK and Ireland?  


Want to find out what it really means to be part of our amazing engineering service team at Roche Diagnostics:

Meet Amal, one of our Roche Insiders from Technical Services and ask her questions while exploring her story on our Roche careers' platform:

With exciting plans for future equipment launches in the pipeline and strong R&D investment in the product portfolio, you will be coming into the Technical support team at an opportune time to support significant growth within key business accounts across your territory and the UK.

We are currently recruiting for an experienced Field Service Engineer looking for their next step in their professional development to join Roche Diagnostics, the world's leading health supplier in Diagnostics equipment. You will join the UK engineering support team, who are passionate about making a difference by tackling the challenges of today as we anticipate the needs of tomorrow - thus improving the lives of millions of patients across the UK.

Reporting to the Regional Technical Manager you will support the full product journey (including out of hours support and customer training) working on analysers varying in complexity, from stand-alone to full solutions controlled by intelligent workflow management. As a key Roche Ambassador, you will thrive on delivering our customer promises to our NHS and private pathology labs. 


In this role you will occasionally travel to other parts of the UK as well as internationally, thus giving you personal development opportunities by deepening your understanding of the Roche Diagnostics business as well as discovering other cultures. 

To be considered for this role, you must currently reside South of the river Thames between Sevenoaks and Dartford or willing to relocate to the said area.

Your profile:


You are an ambitious and motivated, qualified field service professional with experience of high-value capital equipment.  You will be qualified to an HNC/HND level or above in electronics. A relevant science subject would also be desirable.


You have good electro-mechanical systems knowledge gathered in any of these industries: biomedical engineering, industrial engineering, automation and aerospace, but to name a few. 


Ideally, for the role, you will have field service experience in automated laboratory pathology systems or similar high tech equipment. 


With proven customer service skills, you will combine a flexible approach with the positive determination to seize opportunities and resolve complex challenges through successful constructive resolutions. 


You will possess a confident and collaborative working approach. You will excel in building productive customer relationships in a complex matrix environment.


Specifically, you will be able to demonstrate the following technical skills, knowledge and attributes:
  • Applies a logical and process-driven mindset driven & ability to manage personal time 
  • Disciplined to deliver service support in line with service KPIs 
  • Quick learner with innovative and continual improvement mind-set 
  • Experience of "on-site" customer-facing engineering support
  • Proven track record of troubleshooting experience 
  • Good working knowledge of electronics, electro-mechanical systems and information technology
  • Knowledge of Customer Relationship Management (CRM) and remote diagnostic tools 
  • A valid driver's license and indefinite rights of working in the UK are required

Investing in you


Roche is a company that not only invests in its business - over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year - but equally importantly in its people.


What this means for you is not only a competitive salary and benefits package, but also a recognized product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development.


All of which, this year, has ranked Roche number 4 in the Sunday Times 25 Best Big Companies to Work For in 2020.


Application closing date: 1st March 2021

Privacy Notice :

Please find Roche Diagnostics' Candidate Privacy Notice posted on :

Any offer we make for this role will be conditional upon a satisfactory standard Disclosure and Barring Services check/Garda Vetting. A copy of our Disclosure and Barring Services Check/Garda Vetting Company Policy is available upon request.  

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