Parexel

Solutions Designer, Client Services

Company
Parexel
Location
Nottingham, United Kingdom
Salary
Competitive
Posted
09 Feb 2021
Closes
26 Feb 2021
Ref
65292BR
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)
Job Description

Through innovative eClinical solutions and services, Calyx turns the uncertain into the reliable, helping bring new medical treatments to market faster. With deep expertise in clinical development and more than 25 years of supporting trial sponsors and clinical research organizations (CROs), Calyx harnesses that intelligence and activates its potential to solve complex problems, deliver fast insights, and get new drugs to market every day.

Please note: You will be required to work from the Nottingham office fulltime.
Our modern state of the art office in Nottingham city centre has excellent transport links and has a great working environment and the feel of an innovative technology company.


Job Purpose:
The Solutions Designer serves as one of the key technical interfaces between the client and Calyx RTSM Services. Youwill be able to understand customer requirements and propose platform agnostic solutions accordingly and strategically. You may also be responsible for the execution of tasks directly related to the build and live phases of a study
This position provides tactical management and leadership to project teams to ensure client projects proceeds on time, within budget and with quality, therefore maintaining and enhancing client satisfaction.

Key Accountabilities:
  • Provide platform agnostic consultation to clients on all aspects of system design as subject matter experts, working with internal departments (production, SPSS, etc.) and 3rd parties as necessary
  • Manages and leads study design and changes to studies and prepare required documentation associated with this process, with input from the internal stakeholders as necessary
  • Provides leadership in developing requirements. This includes requirements elicitation, requirements analysis and negotiation, requirements validation, end to end UAT activities and requirements management
  • Where required, creates and configures projects within the appropriate toolset
  • Develop and maintain expertise in system design, Calyx RTSM services and industry trends
  • Support pre and post sales activities, including: product demos, RFP support, and client standards development
  • Promote efficiency, quality and consistency in requirements design process
  • Communicates regularly with internal and external team members regarding study status and provides timely notification to all appropriate parties with deviations from timelines and/or deliverables
  • Actively identifies, manages, and mitigates any project risks in a collaborative approach with other SMEs and the Project Manager, maintaining accurate documentation, and communicating to internal and external parties as appropriate
  • Understands financial implications of proposed solution and liaise with client and Project Manager as required
  • Attends face to face client meetings and investigator meetings as necessary (may require travel)
  • Ensure compliance with SOPS and other relevant regulatory body directives
  • May assist with department strategies and goals, improving processes and procedures
  • Ensure management receives adequate and timely feedback on appropriate issues giving rise to concern
  • Qualifications

    Skills:
  • Maintain a positive, results oriented work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner
  • Excellent interpersonal, verbal and written communication skills
  • A flexible attitude with respect to work assignments and new learning
  • Critical thinking to evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details
  • High level of accuracy and attention to detail
  • Affinity for logical thinking as would be applied in a software environment
  • Client focused approach to work, meeting and exceeding client expectations
  • Able to facilitate meetings and processes
  • Acts as a resource for colleagues and staff members when necessary
  • Problem resolution skills; ability to analyze and solve a range of simple and complex problems
  • Demonstrates knowledge of the organization, processes, and clients
  • Works independently; may receive a moderate level of guidance and direction
  • Demonstrate leadership and ability to manage and delegate work as part of a team

  • Knowledge & Experience:
  • Relevant work experience, preferably in a technology environment or Managed Service Provider
  • Basic knowledge of Solutions Designer concepts and approaches
  • Experience of working with a matrix environment
  • Ability to manage multiple/varied tasks with enthusiasm
  • Ability to prioritize workload with attention to detail
  • Familiarity with the software development lifecycle and testing methodologies
  • Fluent in verbal and written English language
  • Proficient in Microsoft Office, including Word, PowerPoint and Excel
  • Advanced knowledge of Solutions Designer concepts, approaches

  • Education:
  • Degree level preferred or relevant work experience
  • In return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry. Your hard work will be rewarded with a competitive salary and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading edge benefits that you would expect with a company of this type.

    Apply today to begin your journey!Why Work at Parexel

    There are pivotal moments in every career: Sharing new treatments. Improving processes. Delivering life-saving advances. The people who succeed are the ones who make the journey go further and faster every time. What if you had a partner to support you as you reach the next level in your professional path? A partner who believes a collaborative environment is key to achieving your goals? A partner who is dedicated to your health and wellness so you can help make a difference in the lives of millions worldwide?

    That's Parexel. We're a diverse team of professionals focused on one goal: getting treatments into the hands of those who need them most. Working together, the results we bring to our clients and the opportunities we bring to our team get better with every step.

    How can we help you on your journey? Find your path, and learn more on LinkedIn, YouTube, Facebook, Twitter, and Glassdoor.