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Patient Experience Lead (home-based)

Employer
Hobson Prior
Location
Homeworking
Salary
£100000 - £102000 per annum
Start date
2 Feb 2021
Closing date
26 Feb 2021

View more

Discipline
Sales / Commercial, Commercial Management
Hours
Full Time
Contract Type
Permanent
Experience Level
Management

Job Details

Hobson Prior are looking for a Patient Experience Lead for a home-based opportunity across Europe. This is an exciting opportunity to join a world-wide biopharma organisation where you will be focused on defined patient subpopulations and working transversally across functions and Patient Value Units.

Job Responsibilities:

  • Develop and deliver differentiated solutions inspired by a deep understanding of patients' needs to improve and patient care.
  • Leveraging insights from external sources to contribute to the cross functional EU Patient Value Brand Plan focusing on the PEx CSFs within Rheumatology.
  • Gathering observations from different channels (Field visits, Patient Advisory Boards, congresses, summits, interactions with Patient Groups etc.), to help generate actionable insights to improve and develop patient solutions.
  • Supporting the development of PEx guiding principles and agree on the EU metrics and KPIs within Rheumatology, driving alignment across different patient populations, solutions, indications, channels and geographies.
  • Leading the process of Rheumatology EU PEx content generation and supporting and guiding local areas, ensuring solutions align with the EU brand strategy.
  • Leveraging and inputting into the PEx Analytics dashboard to measure and report impact of implemented solutions against the defined PEx Metrics - Patients Reached, Patients Subscribed, NPS, Patient Satisfaction and Patient Persistence.
  • Contributing to continued strengthening of the therapeutic area PEx expertise within the organisation, in partnership with EU Strategic Operations, Areas and where appropriate, the Global team.
  • Ensuring working knowledge and practice of SOPs and legal/ethical standards, aligning with the relevant stakeholders including the Global Clearance Committee members adhering to the approval process.
  • Engaging where appropriate with the Global Transversal PEx Community, taking learnings and best practice to EU for implementation.
  • Act as key Rheumatology point of contact between area and global PEx teams; ensuring insights and knowledge exchange is done appropriately and compliantly.
  • Any other assigned duties.

Requirements:

  • Bachelor's Degree is required.
  • Proven track record of applying Digital transformation solutions and exploring innovative patient experience channels.
  • You will have relevant experience within the pharmaceutical industry however Rheumatology/Immunology experience is strongly preferred.
  • Excellent communication skills and leadership management capabilities.

Apply now:

If you are interested in learning more or applying to this exciting opportunity then please click "Apply" and upload a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist directly, please select "Contact me" at the top of this page.

Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.

Company

Providing recruitment solutions across the life sciences industry

Hobson Prior is a leading specialist life sciences recruiter focused on finding and placing outstanding candidates across Europe and the Asia Pacific. We work proactively and with integrity, communicate in a professional and honest manner and invest time to understand and match the exact requirements of our clients and candidates.

Our highly selective clients trust us to source and secure interim and permanent candidates who’ll make a real difference to the success of their business. Our candidates, the best in the industry, often choose to work with us exclusively because we offer the best opportunities in their specialist field.

Representing who we are and what we stand for, our values influence the way we serve our clients and candidates and the way we interact with each other.

We identified them collaboratively – as a team – and so feel 100% invested in them. Together, we think they provide the best possible outcomes all who work with us.

Professional
Our standards are set high. We work to a rigorous set of processes to ensure that our conduct is professional, ethical and delivered with integrity at all times.

Dedicated
We are dedicated to finding the very best solutions for our clients and candidates, always going the extra mile to deliver measureable value.

Experienced
We are guided by our experience and knowledge to provide the best possible service and support to our candidates, clients and colleagues. Our approach is consultative and collaborative.

Specialist
We focus solely on our chosen market, developing expert consultants who know their industry in depth and specialise within it.

Proactive
We find great candidates, developing relationships with them regardless of whether they are actively looking. This means we are able to provide both candidates and clients with unique opportunities.

Ambitious
Driven by results, we have plans to expand across different global regions and markets and have confidence in our ability to grow successfully through our core focus.

Company info
Website
Telephone
01892 612 612
Location
Wellington Gate
7-9 Church Rd
Tunbridge Wells
TN1 1HT
United Kingdom

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