ICON Clinical Research

Sr Client Services Associate, PCS

07 Jan 2021
20 Jan 2021
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Client Services Associate I role within the Client Management team

Language Services

Location: France, Lyon or Raleigh, USA

This is an exciting opportunity to join the Client Management side of our Language Services team within the Clinical Research Industry. Do you have an interest in languages and interested in coordinating clinical translation projects, putting your client management skills to use, while focusing on excellent customer service? If you are looking to join a company which will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you!

We currently have an opportunity for a Client Services Associate I, a client facing role, based out of either our Lyon office, France or Raleigh office, USA. As the client's main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills. Applicants must also be able to demonstrate drive, passion, great attention to detail and be comfortable managing a variety of tasks at one time. A background/qualification in Languages, English, Marketing or Business is preferred but not essential.

Our Language Services team is part of our Commercialization and Outcomes group who are based at our offices in Lyon, France. The team provides the coordination and management of Translation and Linguistic Validation projects for both internal and external clients. Client Services Associate I responsibilities include but are not limited to: budgeting, proposal writing, client relationship management and timeline planning.

To succeed you will need:
  • Exceptional customer service
  • Fluency in English both orally and in writing with excellent communication skills
  • Strong attention to detail with superior organizational skills
  • Strong teammate
  • Experience in managing multiple, varied tasks simultaneously and independently
  • MS Office Suite
  • Previous experience in the translation industry- not mandatory.

Benefits of working at ICON

This is a permanent, full time position. The salary is competitive and negotiable depending on qualifications and experience. We offer a competitive benefits package to the successful candidate including private health and an attractive pension plan. The role will be based in Lyon France or Raleigh, USA.

What's Next

Following your application, you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment.