Job Description

This position is for Calyx, formerly Parexel Informatics. With 250 new drug approvals in its history, Calyx has supported over 25,000 trials involving more than fourteen million patients. Through its transition, the company will continue its focus on providing innovative technology solutions and services to speed the discovery of new treatments.

Calyx about us:

"Through innovative eClinical solutions and services, Calyx turns the uncertain into the reliable, helping bring new medical treatments to market faster. With deep expertise in clinical development and more than 25 years of supporting trial sponsors and clinical research organizations (CROs), Calyx harnesses that intelligence and activates its potential to solve complex problems, deliver fast insights, and get new drugs to market every day."

This role will be based at our modern state of the art office in Nottingham city centre which has excellent transport links as well as a great working environment and the feel of an innovative technology company.

This is a new and exciting opportunity to join Calyx and the applications team where there are a number of new roles being recruited at this time. Reporting to the Director Application Management this role will allow you to take full ownership of delivery and day to day activities.

Key Accountabilities:

Delivery of the Applications Management standard operating procedures ensuring compliance to information security policies

Delivery of application lifecycle management, including asset and license

Delivery of application support to target and standards

Owning the product service model and associated product SLA

Ensuring any R&D product Quality Issues are managed to completion

Measurement of the performance, cost and quality of each released product / application, identifying and leading on the delivery of identified improvements

Ensuring lessons are learned, risks are mitigated, and delivery of a continuous improvement plan

Relationship and stakeholder management

Vendor and partners are included in the delivery of Applications Management

Qualifications

Skills:

Portfolio Management - Ensures that programme / project leads and/or service owners adhere to the agreed portfolio management approach and timetable and that they provide the appropriate information to agreed targets.

Change Implementation Planning & Management - Creates the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes.

Service Level Management- Ensures that service delivery meets agreed service levels. Creates and maintains a catalogue of available services. In consultation with the customer negotiates service level requirements.

Service Acceptance - Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes.

Configuration Management - Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes.

Release & Deployment - Leads the assessment, analysis, planning and design of release packages, including assessment of risk. Liaises with business and IT partners on release scheduling and communication of progress.

System Software - Evaluates new system software, reviews updates and identifies those that merit action. Ensures that system software achieves service objectives.

Application Support - Drafts and maintains procedures and documentation for applications support. Advises on application security, licensing, upgrades, backups, and disaster recovery needs.

Measurement - Supports projects, functions or teams in the development of project and/or operational methods for measurement.

Supplier Management - Acts as the contact point between the organisation and suppliers. Supports resolution of supplier related incidents, problems, or unsatisfactory performance.

Relationship Management - Implements stakeholder engagement/communications plan. Manages problems and issues, resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.

Customer Service Support - Monitors service delivery channels (human, digital, self-service, automated) and collects data.

Knowledge, Experience & Personal Attributes:

Applications Management experience or relevant Service Delivery Management in a managed service environment

Broad knowledge of IT product development, software development and IT service delivery

Experience of SAFe or other Agile delivery methods

Experience of managing application solutions hosted both on traditional infrastructure and in the cloud.

Experience of the capability, responsibility and consumption models of cloud services, ideally Microsoft Azure.

Strong stakeholder management, relationship building and influencing skills.

Takes responsibility, shows leadership, initiative and self-confidence; able to cope with changing and evolving priorities.

Experience of collaborative working with colleagues across cultures and time-zones.

Excellent interpersonal, verbal and written communication skills and positive stakeholder management.

Education:

ITIL v3 / v4 Foundation

Project Management certification, Prince 2 or PMI desirable

Relevant degree or industry experience.

In return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry. Your hard work will be rewarded with a competitive salary, bonus and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading edge benefits that you would expect with Calyx.








Why Work at Parexel

There are pivotal moments in every career: Sharing new treatments. Improving processes. Delivering life-saving advances. The people who succeed are the ones who make the journey go further and faster every time. What if you had a partner to support you as you reach the next level in your professional path? A partner who believes a collaborative environment is key to achieving your goals? A partner who is dedicated to your health and wellness so you can help make a difference in the lives of millions worldwide?

That's Parexel. We're a diverse team of professionals focused on one goal: getting treatments into the hands of those who need them most. Working together, the results we bring to our clients and the opportunities we bring to our team get better with every step.

How can we help you on your journey? Find your path, and learn more on LinkedIn, YouTube, Facebook, Twitter, and Glassdoor.