Medical Information Operations Specialist

24 Dec 2020
22 Jan 2021
Full Time
Contract Type
Experience Level

Use your scientific and foreign language expertise to join the world’s leading comprehensive pharmaceutical safety services organization on a fast-growing team performing medical information call centre services. Be a part of a global team to help ensure the safety profile of a COVID-19 vaccine with opportunities to improve worldwide public health. 

Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.

Location: Home based

Contract Type: 6 month fixed term contract


  • Receiving and documenting incoming calls, chats, faxes and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project

  • Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products

  • Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.

  • Clarify, investigate and capture adverse event and product quality information

  • Quality control

Required Education and Experience: 

  • Degree educated (Bachelors, Masters or PhD), preferably in a scientific or healthcare discipline

  • ​Interest in human data science

  • Ideally 1-2 years’ work experience within customer service, data entry or administration, or within a healthcare discipline including pharmacy/lab work

  • Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset

  • Fluency in German and English language is essential





At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at