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Customer Service Associate (Telephone Based)

Employer
Labcorp
Location
Leeds, United Kingdom
Salary
Competitive
Start date
28 Oct 2020
Closing date
27 Nov 2020

View more

Discipline
Finance / Administration, Administration
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)

Job Details


About Covance

Your new employer is Covance Inc., the drug development business of LabCorp®, is the world's most comprehensive drug development company, dedicated to advancing healthcare and delivering Solutions Made Real ® .Our unique perspectives, built from decades of scientific expertise and precision delivery of the largest volume of drug development data in the world, along with our innovative technology solutions, help our clients identify new approaches and anticipate tomorrow's challenges as they evolve.

Covance are seeking a Customer Service Associate to join the Clinical Pharmacology Services Team within the European Centre of Excellence in the heart of Leeds, West Yorkshire onpermanent basis.

Key Responsibilities

Your main responsibilities will include but not be restricted to:
  • Receiving and placing calls from and to potential study participants.
  • Enter medical history and demographic information from potential study participants into
    computerized database.
  • Communicate study information to potential participants.
  • Phone screen participants according to the scripts provided for each study.
  • Schedule screening appointments for potentially qualified participants.
  • Confirm screening appointments.
  • Make recommendations for process improvement.
  • Liaison with screening department in coordinating all necessary screening information needed
    for recruitment.
  • Cross-trained in other departments, as needed.
Education/Qualifications:
  • Educated to GCSE or 'A' level standard.
  • Strong attention to detail and high degree of accuracy.
  • Strong written and verbal communication skills.
  • Ability to follow precise directions and read from a script.
  • High degree of professionalism and customer service.
Experience:
  • Recent and relevant experience in customer service or call centre.
  • Knowledge of medical terminology preferred.
  • Knowledgeable in computer programs (e.g. word processing).

Company

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions —because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. Here, you can join our more than 70,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people’s lives. Join us in our pursuit of answers.

 

 

 

 

Company info
Website
Location
Maidenhead Office Park
Westacott Way
Littlewick Green
Maidenhead
SL6 3QH
United Kingdom

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