ICON Clinical Research

Project Manager, Firecrest

15 Oct 2020
12 Nov 2020
Full Time
Contract Type
Experience Level
Experienced (non-manager)
The Project Manager (PM) role in Firecrest is responsible for ensuring the successful delivery of projects from project kick-off (EKO) to finish.

The PM manages the delivery of assigned projects with the support of other team members.

They may fulfil a supervisory position in Clinical Operations, delivering on quality and content expectations both internally to FIRECREST and externally to Sponsors. As required, the PM will manage and support other ad-hoc projects/ initiatives in Clinical Operations.

Job Description

* Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

* As amember of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. Sponsor Facing

* To demonstrate excellent communication skills

* To demonstrate excellent presentation skills

* To develop and maintain excellent client relationships where required*

* To manage project related issues during the lifecycle of all assigned projects in collaboration with SPM*

* To develop and maintain excellent relationships with ICON, Sponsor and third party teams*.

* Facilitate post-project evaluations e.g. project closeout, action and assign ownership of any resulting actions

* To collaborate with SPM to ensure up-front pre-requisite items are in place to support the project (e.g. client deliverables,customer requirements/solution specification, etc.)

* To monitor client satisfaction trends together on a monthly basis

* To review and manage any client related or product content issues with production, process or product content and mitigate, find solutions to address any possible conflicts

* To represent Firecrest to the highest standard at all client meetings

* Client relationship management, build and maintain relationship with client through project delivery

* To demonstrate a strong ability to work as part of a team

* To manage and motivate a production team to deliver projects on time and within budget

* To feedback on team and team member performance

* To facilitate production process improvements

* To ensure provision of project source material and project IT infrastructure

* To ensure changes in scope are appropriately managed

* Conduct project related meetings e.g. handover meeting, kick-off meeting (viateleconference or face-to-face)*

* Complete and communicate Project Plan, Attend daily scrum meetings

* Complete Risk Register Issues&demonstrate and apply risk and issue mitigation strategies

* Set up all relevant Project Meetings

* Provide all project related information from Sponsor to team

* Manage and supervise the production team

* Report KPIs on a weekly basis

* Deal with any project progress delays promptly

* Drive continuous improvement with the production team

* Travel (approximately 5%) domestic and/or international.

*Other duties as assigned