Marketing Services Coordinator
- Employer
- IQVIA
- Location
- St Leonards
- Start date
- 16 Sep 2020
- Closing date
- 16 Oct 2020
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- Discipline
- Marketing
- Hours
- Full Time
- Contract Type
- Permanent
- Experience Level
- Entry level
Job Details
- Under direct supervision, day to day management of ongoing programs in line with Standard Operating Procedures (SOPs) and KPIs to achieve assigned revenue goal
- Execution of client mailers, faxes and emails including data set up and mail merges
- Preparation of client quotations and entry and tracking of opportunities in SFDC
- Tracking of key metrics and monthly spend and reporting to client
- Works closely with the KAM/client service team to ensure high customer satisfaction
- Internal collaboration across IQVIA offerings teams
- Anticipate and address clients’ needs by proposing program and process improvements in conjunction with Team Leader and Marketing Services Manager
- Develops strong relationships with Marketing Services colleagues and internal IQVIA teams
- Monitors client satisfaction to maintain core revenue
- Responsible for approx. 10 programs
- Inbound and Outbound calls, cold calling where necessary
- Bachelor’s degree or relevant experience (in a customer service or administrator role)
- Strong communication and listening skills
- Ability to manage multiple tasks at once
- Competent in Excel, accurate data handling and process driven
- Marketing skills (preferred but not essential)
- Previous Healthcare experience (preferred but not essential)
- Is a team player and wants to support the team around them
- Takes great satisfaction in their work, but also gets the need for a healthy work-life balance
- Excellent communication skills in person, phone and email
- Strong organisational skills
- Is effective and efficient
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
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