Product Support/Technical Specialist - Installations (UK & Ireland)

United Kingdom
Closing date
13 Oct 2020

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Sales / Commercial
Full Time
Contract Type
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Are you looking for a field service role in which the work you do really matters?

Does a rewarding career with a progressive, innovative business that is transforming the healthcare landscape excite you?

Would you like to be part of a team that is at the forefront of delivering cutting edge, high-impact diagnostic solutions to pathology laboratories across the UK and Ireland?

Do you have a strong interest in process innovation and change management? 

With exciting plans for future equipment and test launches in the pipeline, you will come in at an opportune time to join a dynamic team part of the Technical Services group focused on delivering the installation of simple to high complex solutions for Roche Diagnostics, the world's leading health supplier in Diagnostics equipment.

You are ideally located in the South/Central England and will cover the South/Central England installations whenever possible (whilst remaining flexible to cover the rest of the UK and Ireland as required).

As part of the Customer Projects team, the role is a first of its kind in our UK/Ireland affiliate, and seeks to build upon the highly effective model currently in place across mainland Europe. You will be a new addition to the field service team, who are passionate about making a difference by tackling the challenges of today as we anticipate the needs of tomorrow - thus improving the lives of millions of patients across the UK and Ireland.

Reporting to the Senior Project Manager, you will be part of a cross-functional team of experts that helps pathology labs develop innovative solutions by making testing simpler and more cost-effective. In close collaboration with the Project Managers, you will provide your engineering expertise to the installation, de-installation and relocation of high-volume, critical analysers (for Blood Science, Molecular and Tissue diagnostics solutions). Our solutions range from medium- to large-sized solutions and cover key NHS, University and private service providers. 

The position requires significant travel across the UK, and, less frequently, to Ireland and Agency countries (Cyprus, Malta, Iceland and Israel).

Your profile

You are an ambitious and motivated, qualified field engineering professional with experience of high-value capital equipment.  You will be qualified to an HNC/HND level or above in electronics. A relevant science subject would also be desirable but not essential.

Ideally, you will have started your career at a component level and have progressively built up your expertise to systems level in any of these industries: biomedical engineering, industrial engineering, automation and aerospace, but to name a few. We are seeking an Engineer with 3+ years of experience within one or more of these industries.

Preferably, for the Specialist role, you will have significant field service experience in pathology practices, particularly in automated laboratory pathology systems and associated data management systems. 

With proven customer service skills, you will combine a flexible approach with the positive determination to seize opportunities and resolve complex challenges through successful constructive resolutions. 

You will possess a confident and collaborative working approach. As you will be leading a critical step in the customer journey, you will be capable of representing the company in a positive manner at client sites - an ambassador for Roche Services - that enhance the reputation and professionalism of Roche Diagnostics Limited.  You will excel in building productive customer relationships in a complex matrix environment.

Specifically, you will be able to demonstrate the following technical skills, knowledge and attributes:
  • Big-picture thinker, able to view how our customer goals/perspectives fit into the fabric of our organisation and strategy
  • A  promoter of teamwork, keeps oneself and others on target, able to lead installations on-site to a successful go-live 
  • Applies strong organizational and prioritization skills, with a logical and process-driven mindset, and ability to manage personal time 
  • Quick learner  with innovative and continual improvement mindset 
  • Experience of "on-site" customer facing engineering support
  • Proven track record of troubleshooting experience
  • Good working knowledge of electronics, electro-mechanical systems and information technology
  • Knowledge of Customer Relationship Management (CRM) and web delivery tools  
  • A valid driver's license and indefinite rights of working in the UK are required

Investing in you

Roche is a company that not only invests in its business - over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year - but equally importantly in its people.

What this means for you is not only a competitive salary and benefits package, but also a recognised product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development.

All of which, this year, has ranked Roche number 4 in the Sunday Times 25 Best Big Companies to Work For.

Privacy Notice:

Please find Roche Diagnostics' Candidate Privacy Notice posted on

Any offer we make for this role will be conditional upon a satisfactory standard Disclosure and Barring Services check/Garda Vetting. A copy of our Disclosure and Barring Services Check/Garda Vetting Company Policy is available upon request.  

Roche is an equal opportunity employer.
Customer Support, Customer Support > Technical & Application Support

At Roche we believe life is incredibly precious and everyday we strive to solve some of the greatest and most complex health challenges facing humanity.  We help millions of people all over the world live longer and better lives every hour of every day and we’ve been writing scientific history for over 120 years. If you really know yourself and want to be part of our international family, dedicated to making a real impact on the world around us, the next step is yours.

Please visit our Careers Hub on

Contact Us
  • P.O. Box 8
  • Welwyn Garden City
  • AL7 3AY
  • GB
  • +44 1707 36 6000
  • Mini-site: Roche
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