Quality Assurance Manager

United Kingdom
Closing date
11 Oct 2020

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Sales / Commercial, Commercial Management
Full Time
Contract Type
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Quality Assurance Manager - Europe

Start date: March 2021

Who We Are
Synteract is a global full-service contract research organization with a successful three-decade track record supporting biotechnology, medical device and pharmaceutical companies. With our mission of "Bringing Clinical Trials to Life," we provide customized Phase I through IV services internationally, offering expertise across multiple therapeutic areas including notable depth in Oncology, Neuro Degenerative Diseases, and Rare and Orphan Diseases, and in pediatric populations. Our mission is to support the innovation and development of better therapies in healthcare.

Position Overview
The Quality Assurance Specialist contributes to Quality Assurance initiatives by developing SOPs and Work Instructions and managing the controlled document process. S/he ensures compliance with applicable regulatory requirements including the setting of QA targets and ensuring compliance with SOP training and utilization. Furthermore, the QA Specialist plans conducts and reports audits. S/he also analyses metrics and CAPA trends and recommends process improvements.

Specific tasks would include:
  • Performs the writing and revision of Standard Operating Procedures (SOPs) and Work Instructions (WI), ensures training sessions are held on new/revised SOPs.
  • Ensures departmental WI reviews are performed per requirements.
  • Ensures SOP training is documented.
  • Supports QA management in training of staff on new versions of controlled documents.
  • Provides external SOP information to sponsors or 3rd party vendors.
  • Gathers, analyzes, and reports QA metrics.
  • Assists with issue resolution and CAPA management.
  • Analyzes trends, recommends process improvements.
  • Provides oversight of QA and Risk Management plans for clinical trials; liaise with PM/CO departments to ensure plans are completed and followed.
  • Performs oversight of feedback questionnaire process.
  • Prepares for external audits conducted by clients, potential corporate partners, or regulatory agencies.
  • Contributes to audit responses.
  • Performs follow up to ensure audit action items are closed.
  • As appropriate, analyzes trends and recommends process improvement possibilities.
  • Coordinates and conducts periodic internal audits.
  • Develops applicable documents and conducts audits related to training documentation, study files, TMF, System, or study-specific spot-check audits).
  • Provides training to local QA Compliance Officers.
  • Assists with maintenance of QA Audit Plan for internal audits.
  • May provide day-to-day guidance and direction to lower level Quality Assurance personnel.
  • Monitors changes in federal regulations and notifies relevant departments of notable changes.
  • As needed, serves as back-up to other QA team members across job functions.

  • Bachelors degree in a related field of study and a minimum 8 years experience, or equivalent combination of studies and relevant work experience inclusive of substantial quality management oversight.
  • Comprehensive knowledge of Quality Management Systems
  • Advantageous: passed training in QA Systems according to ISO9001
  • ICH-GCP body of knowledge and the conduct of clinical trials is required.

If you're passionate about bringing clinical trials to life, we encourage you to apply today!

Synteract's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Synteract must be legally authorized to work in the country which they are applying and verification of employment eligibility will be required as a condition of hire. The Company will not sponsor applicants [to this position] for work visas.


Our mission is to serve each client with responsive and flexible services tailored to their needs, acting as an integral part of their team. It’s the way we do business. That philosophy extends to our own employees, too! We are a collaborative group, focused on helping each employee to achieve success in his or her position. Our proven mentoring and education programs are focused on providing the best possible results for our clients and employees; we are geared to help you reach the next level, whether in a linear promotional manner or cross-departmental.


A Culture for Growth

You can trust our people to share knowledge, know best practices and share our dedication to quality and responsive customer delivery. We offer competitive benefits, an open and engaging work environment, projects that matter, and a team you can believe in!


Contact Us
  • Albrechtstrabe
  • 14
  • Munich
  • DE
  • +49 89 12 66 80 0
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