Application Support Analyst

Geneva, , Switzerland
Closing date
26 Sep 2020

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Information Technology
Full Time
Contract Type
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Job Overview:
We are recruiting for an Application Support Analyst to join a dynamic team in the greater Indianapolis area.Get ready to redefine what's possible and discover your extraordinary potential at Covance. Here, you'll have the opportunity to personally advance healthcare and make a difference in peoples' lives with your bold ideas and unique point of view.


• Manage and resolve incident, service requests and problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines. (85% of time)

• Develop and maintain technical documentation for Application Support (5% of time)

• Conduct thorough system analysis (5% of time)

• Provide off-hours and / or escalated support through participation in rotating coverage 24 hours a day, 7 days a week. (5% of time)
o Perform the role of an Incident Manager to drive the return of service due to an incident

  • Bachelor's Degree required or equivalent in experience
  • Certified technical professional in relevant technologies
Minimum Required:
• Five or more years of experience in researching technical issues and problem resolution (Incident Management and Problem Management)

• Three or more years of experience with applications used with Clinical Laboratories such as:

o Zavacor - a clinical trial management system, responsible for the vast majority of all study and sample management activities

o Envision - LabWare based Laboratory Information Management System (LIMS)

Additional Skills:
  • A solid understanding of ITIL concepts
  • Ability to act as an Incident Manager and drive toward incident resolution
  • Experience in root cause analysis efforts for Problem Management
  • Some coding and / or support experience
  • Some functional experience
  • Experience in software and development tools used by Covance
  • Ability to mentor staff
  • Ability to enhance/develop new processes/standards
  • Ability to multi task and prioritize their own work and assignments based on business need
  • Able to work independently and in small to medium size teams
  • Ability to communicate to effectively with multiple areas in IT and the business and provide recommendations for technical solutions

Covance Profile Page image

Join our growing team and discover your extraordinary potential

We are recognized as a leader in drug development because of our exceptional people. At Covance, we embrace and celebrate the different strengths, experiences and perspectives of our 20,000+ team members across the globe. Our team is driven by an energizing purpose to improve health and improve lives. Here, you can play a role in bringing new scientific discoveries to life and make a difference in the lives of millions. And, our comprehensive service portfolio provides the opportunity to explore diverse projects and unique career paths across the drug development spectrum.

Please visit our Careers Hub

Learn more about our work to improve health and improve lives:

Contact Us
  • Maidenhead Office Park
  • Westacott Way
  • Maidenhead
  • SL6 3QH
  • United Kingdom
  • Mini-site: Covance
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