Service Delivery Expert TRD&Labs

Dublin, Ireland
Closing date
25 Sep 2020

View more

Information Technology
Full Time
Contract Type
You need to sign in or create an account to save a job.
2020 is an exciting year for Novartis as we accelerate our growth in the digital space. The Service Delivery Expert will play a key role in the digital transformation of the organization. A Digital Service delivery business partner, you will be the primary point of contact between IT and GDD TRD (Global Drug Development, Technical Research Development) and Labs ensuring the delivery of existing and new services and solutions.


• Act as the primary connection between service delivery and the business you will ensure that IT services are aligned with business strategy, business objectives, business requirements, standards and regulations
• Understand the processes, plans, objectives, drivers, and issues related to the business capability, as well as the appropriate external policies and regulations.
• Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval
• Participate in establishment of budgets and investment proposals and obtain sponsorship and funding
• Ensure the introduction of new / modified services happens in a planned, controlled and timely manner to minimize disruption and maximize benefit
• Ensure service adherence with quality, compliance and security standards and delivery of associated corrective service actions
• Ensure technology impact analysis is provided to business
• Facilitates project kick-offs contributing to the success of a project team
• Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope

Minimum requirements

What you'll bring to the role:

• Excellent stakeholder management and influencing skills.
• 6+ years IT app dev / project management experience
• 6+ years' business area exposure; superior customer relationship skills; expert understanding of solutions / technology for respective area; strong business consulting skills.
• Delivery focused mindset.
• Preferred experience in the Pharmaceutical Industry, especially in the Drug Development function and GxP environments (Clinical Supply Chain, Laboratory or Manufacturing areas).

You'll receive:

Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 25 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities.

Why consider Novartis?

799 million. That's how many lives our products touched in 2019. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:

Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:

Novartis Ireland Ltd. has been certified as a Top Employer 2020 by the Top Employers Institute for its exceptional employee offerings!

We are Novartis, and we are reimagining medicine.

Novartis focuses on innovative medicines as well as generics and biosimilars.

We are a leading global medicines company powered by data and digital. We harness the power of science to push boundaries, develop breakthrough treatments and deliver them directly to the millions of people in the UK who need them.

Contact Us
  • Frimley Business Park
  • Camberley
  • GU16 7SR
  • GB
  • +44 (0)1276 692255
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert