IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

RESPONSIBILITIES

Client Management:

Serve as primary point of contact for customer on data management deliverables

Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise

Provide justification for and perform direct negotiations with customer, e.g., timelines, financial, process, resources

Maintain strong customer relationships

Ensure open communications with customer and IQVIA management to manage and meet contractual obligations

Service Management:

Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables

Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders

Support DM service delivery with comprehensive DM process and technical expertise in executing projects

Serve as the escalation point for unresolved data issues; work with client data managers, vendors, internal team members for resolution

Work with functional manager(s) to ensure appropriate resources are assigned to meet project deliverables

Create and/or review and sign-off on all data management plan (DMP) documents

Ensure service and quality meet agreed upon specifications per the DMP and contract/SOW

Implement proactive quality management plans across multiple projects/programme. Track service performance and provide leadership to identify root causes of issues and implement remedial actions

Continuously look for opportunities to improve service; work with team to develop and implement plan to re-organise and drive change across multiple projects/programme (with minimal support)

Ensure timely follow-up and resolution of compliance issues

Serve as Subject Matter Expert (SME)

- Provide leadership and expertise in a specific CDM task or technology

Train and mentor junior DTL staff in DM expertise. May coordinate the work of more junior DTL staff

Maintain internal tracking databases and systems

Financial Management/Business Development Support:

Ensure service and quality meet agreed upon timelines and deliverables in contract/Scope of Work (SOW)

Manage SOW/budget

- Review financial reports on a monthly basis and participate in project reviews as requested

- Identify out of scope tasks and track change orders to completion

Serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing

JOB DESCRIPTION

Participate in and support RFP process (review RFP documents, pricing, attend bid defense)

Other:

Independently bring solutions to the CDM team/CDM department

Lead and/or participate in a focus team or global or local best practice team

Communicate lessons learned and/or present in CDM workshop(s)

Participate in the development and implementation of new technology or tool

Present at professional conferences and/or publish articles in professional journals

Provide review and input on developing, revising, and maintaining core operating procedures and work instructions

Perform other duties as directed by the functional manager

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Previous experience and proven competence in managing delivery of multiple projects through full DM life-cycle (several studies/programmes)

Demonstrated expert data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology)

Previous experience of handling customer negotiations

Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology

Knowledge of operating procedures and work instructions and the ability to apply them in practice

Knowledge of Good Clinical Practices and relevant regulatory guidelines

Excellent communication, interpersonal, customer service, and teamwork skills

Excellent project management skills

Excellent organizational and problem-solving skills

Ability to work independently with available resources, e.g., functional managers, senior DTLs

Comprehensive understanding of clinical drug development process

Ability to establish and maintain effective working relationships with coworkers, managers and customers

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field, and a minimum of 5 years direct Data Management experience, including 5 or more years as a CDM project lead; or equivalent combination of education, training and experience

PHYSICAL REQUIREMENTS

Extensive use of telephone and face-to-face communication requiring accurate perception of speech

Extensive use of keyboard requiring repetitive motion of fingers

Regular sitting for extended periods of time

Occasional travel is required

If you want to make an impact in the global research market, where we are working to make a real difference in patient health, we ask you to apply now and join our team.

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Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.