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Field Service Engineer - GC/GCMS/LC/LCMS (f/m/x)

Employer
Agilent
Location
Germany - Baden-Württemberg - Waldbronn
Salary
Competitive Market Value + Benefits
Start date
17 Jan 2020
Closing date
16 Feb 2020

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Discipline
Manufacturing, Production, R & D , Biochemistry, Biology, Laboratory
Hours
Full Time
Contract Type
Permanent
Experience Level
Graduate

Job Details

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.

  • Installs and optimizes hardware/software/network products and configurations at customer sites, with a focus on GC & GCMS systems.
  • profound GMP knoweldge, working in a regulated environment
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repairs
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
  • Train other field engineers and customers in the solutions
  • You are living in the closer area of Karlsruhe (~30km radius) or you are ready to relocate to that area
  • Willingness to work in radiation protection areas (e.g. for exchange on ECDs)

Qualifications:

  • A Bachelors or master's degree or a similar profession within the science field -- e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
  • 2+ years of experience in a similar position or experience as an end user
  • Experience or expertise with Spectroscopy (ICP & OIS) and/or Chromatography (LC & GC)
  • Experience with troubleshooting and problem solving
  • Experience with the Agilent solutions is desired but not essential
  • German verbal and written communication is proficiently clear, respectful and timely, English business fluent
  • You enjoy travelling and visiting customers

About Agilent:

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

In case of any questions, please contact the recruiter for this position, Mr. Girts Dzelde at girts.dzelde@non.agilent.com or on +49 172 8477334.

Company

Agilent is a world leader in life sciences, diagnostics and applied chemical markets. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: Improve the world around us.

 

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Company info
Telephone
0845 712 5292
Location
Life Sciences & Chemical Analysis Group Lakeside
Cheadle Royal Business Park
Stockport
Cheshire
SK8 3GR
GB

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