IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

PURPOSE

Responsible for the operation, leadership, direction and administration of IQVIA™ Translations Services.

The Director Operations, IQVIA Localizations is the leading translation expert in the business. Outstanding networking skills will allow this person to maintain relationships inside and, particularly, outside IQVIA, keeping abreast of the latest developments in the industry and championing market-leading innovations in IQVIA™ Localizations Services. The Director, Operations will make a key contribution to a leadership team achieving that goal.

The Director Operations, IQVIA Localizations is experienced in project delivery & will assist in the design, planning, management, and operationalization of IQVIA™ Localizations Services. This individual will collaborate with internal and external stakeholders to help identify, develop, implement, and monitor the effectiveness of IQVIA™ Localizations Services, focused on increasing efficiency, improving the quality of services, and eliminating processes that are redundant or do not add value. This role will serve as an integral part of a multidisciplinary team that is leading the deployment of IQVIA™ Localizations Services. The Director, Operations will communicate information to the Localizations Management Services Lead, internal and external stakeholders, as well as others.

RESPONSIBILITIES

• Document business process, policies, and procedures & conduct routine and ad hoc assessments, functional reviews, evaluations, and process mapping of operational processes and document operational efficiency, strengths, weaknesses, risks, and opportunities for improvement.
• Develop, plan and coordinate implementation of business process improvement initiatives & establish measurement systems to monitor performance after implementation of changes.
• Identify systemic issues that impede operational efficiency, and coordinate to accomplish improvements. Work with internal & external workstream leads to ensure close coordination during planning and implementation of transformation initiatives.
• Communicate gaps in process design and implementation to upper management & provide input to the overall strategic objectives of improving processes and gaining efficiencies.
• Provide subject matter expertise related to the translation industry. Leading continuous improvement initiatives and assist with staff briefings and trainings regarding implementation of improvement plans and process re-engineering
• Develop and maintain effective working relationships and communication with staff and other internal and external stakeholders. Act as a liaison to other initiative staff concerning programs and initiatives to improve communication. Provide written and verbal communications to stakeholders about initiative, which affect clients or other key stakeholders.
• Formulating and successfully implementing IQVIA translation strategies and policies
• Directing strategy towards the profitable growth and operations excellence in IQVIA Localizations
• Developing strategic operating plans that reflect the longer-term objectives and priorities established by business leaders
• Establishing excellent operational planning, monitoring and financial control systems
• Ensuring that the operating objectives and standards of performance are not only understood but owned by the management and other employees
• Closely monitoring the operating and financial results against plans, key performance measures and budgets
• Taking remedial action where necessary and informing the business leaders of significant changes
• Maintaining the operational performance of the company in line with objectives and budgets;
• Monitoring the actions of team leaders
• Assuming full accountability to business leaders for all company operations
• Representing the company to major customers and professional associations
• Building and maintaining an effective management team

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• A strong leader
• Ability to think strategically
• An ability to grasp issues across all business disciplines
• Proven successful translation leadership of translation teams is essential
• A detailed knowledge and understanding of latest translation technologies & practices
• Results-oriented approach
• Self-motivated & ready to make decisions & drive progression, seeking support from seniors where necessary
• Strong problem-solving skills
• Strong written and verbal communication skills including good command of English language
• Strong problem-solving skills
• Planning, time management and prioritization skills
• Ability to handle conflicting priorities
• Attention to detail and accuracy in work
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to work across cultures and geographies with a high awareness and understanding of cultural differences
• Ability to influence without authority

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree or 8 years of relevant experience within leadership of the localization industry

PHYSICAL REQUIREMENTS

• Extensive use of keyboard requiring repetitive motion of fingers.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.