Technical Support Engineer
- Company
- Proclinical Staffing
- Ort
- Germany, Hamburg
- Gehalt
- Negotiable
- Veröffentlicht
- Dienstag, 8. Juni 2021
- Ablaufdatum
- Dienstag, 22. Juni 2021
- Ref.
- 38068
- Kontakt
- Dove Jociute
- Fachbereich
- Fertigung, Ingenieurwesen
- Stunden
- Vollzeit
- Vertragstyp
- Festanstellung
- Erfahrung
- Erfahren (keine Management-Erfahrung)
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Proclinical has partnered with a talented biotech in search for a Technical Support Engineer in Germany. In this role you will be expected to provide technical support for our live-cell-imaging-systems and automation solution.
Job Responsibilities
- Provide global technical support to field service representatives for live-cell-imaging-systems and automation solution
- Drive root-cause Analysis for systematic field issues and be an active part in the continuous product improvement process.
- Create supporting documentation to the field service organisation e.g. Service Manuals and Service Data Bulletins
- Interacts closely with our OEM partner on a global base
- Develop and deliver training through blended learning platforms including virtual and online classes, laboratory session and classroom lectures
Skills and Requirements
- A qualified engineer with a broad understanding of various engineering disciplines (Mechanical, Electronic, Electrical, Pneumatics / Fluidics) or aligned experience
- Self-driven with an ability to work in a highly dynamic and complex business Environment
- Excellent communication skills, verbal and written and able to communicate across different levels internally and at customer sites
- Strong interpersonal skills for preparing and providing technical trainings
- Flexible with regards to working hours to facilitate occasional global calls
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